Frequently Asked Questions
Do you ship your products in the summertime?
We ship our Fudges, Penuche, and Almond Brittle year-round.
We ship chocolate-containing products during the summer (May 15 – Sept 15) within New England only, upon special request. We do not warrant against melting during shipping, and we do not use cold packaging. To order chocolates during these months, or to arrange for pick-up, please email firstname.lastname@example.org, or call our business office at 508-520-9139.
How do you ship your product?
Standard shipping is UPS ground. We do not use cold packaging. Please see our Warm Weather Shipping Policy. The map below displays approximate ship times.
What is your minimum order requirement?
Minimum Order Quantity: 1 case. Our products are packaged in cases of 12 boxes.
Are any of your products gluten-free?
All our products are naturally gluten free.
What is the shelf life of your products?
Our Munch Products (Butter Nut Munch, Simply Munch, and Almond Brittle) and our Fudges and Penuches have a four month shelf life from the date of shipment.
Our Dark Chocolate Squares and Hearts have a shelf life of two years from the date of manufacture.
Our Milk Chocolate Squares and Hearts, and our Chocolate Almond Squares have a shelf life of one year from the date of manufacture.
What is the best way to store Trappistine Quality Candies?
To preserve the best quality of our candies, the following should be observed:
- All candies should be stored in a location that is approximately 62 – 68°F with low humidity, and should not be exposed to strong odors.
- Candies should not be exposed to heat or to freezing temperatures.
What are your Suggested Retail Prices (SRP) on your products?
We do not publish Suggested Retail Prices, however, we do require that you price our products at or above what we sell them for online.
You can check our retail prices at www.trappistinecandy.com/shop/, or in our catalog www.trappistinecandy.com/holiday-catalog/